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What happens when a payment is declined?

  • When a card is declined during recurring billing the registrant will receive an email letting them know their card was declined and they will need to go update their card information.

  • The registrant balance will show in red until their balance has been paid.

  • Users will be able to send the pay remaining balance reminders by clicking on the envelope next to their balance.

  • If a registrant still has a remaining balance after the recurring charges have been completed, their balance will show in blue.

  • Registrants will only be able to make a payment that is for the same amount as their remaining balance.

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